Last updated: August 25, 2026
Because our soaps, incense, and related products are personal-care and consumable items, we’re unable to accept returns or exchanges simply due to change of mind once an order has shipped.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we’ll make it right. Here’s how:
- Report it within 48 hours of delivery. Message us on WhatsApp at +91 97823 11444 or email hi.souetal@gmail.com, with your order ID and photos (or a short video) showing the issue.
- We’ll review and confirm a resolution — typically a free replacement, or a refund to your original payment method if a replacement isn’t possible. COD orders are refunded via bank transfer or UPI.
- Refunds are processed within 5–7 business days of approval.
Order Cancellations
You can request to cancel an order before it has shipped by contacting us at the details above. Once an order has shipped, it can no longer be cancelled — the damaged/defective process above applies instead.
Need Help?
Email: hi.souetal@gmail.com, shop@souetal.com WhatsApp: +91 97823 11444 Main Office: Souetal, Shop No. 1, 192/184, Sector-19, Pratap Nagar, Sanganer, Jaipur, Rajasthan — 302033 | Product Manufacturing/Shipping location: Kalwar, Jaipur, Rajasthan 303706