{"id":11,"date":"2024-01-28T14:17:16","date_gmt":"2024-01-28T14:17:16","guid":{"rendered":"https:\/\/souetal.com\/store?page_id=11"},"modified":"2026-08-25T12:53:33","modified_gmt":"2026-08-25T12:53:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/souetal.com\/store\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Last updated: August 25, 2026<\/strong><\/p>\n

Because our soaps, incense, and related products are personal-care and consumable items, we’re unable to accept returns or exchanges simply due to change of mind once an order has shipped.<\/p>\n

Damaged or Defective Items<\/h3>\n

If your order arrives damaged, defective, or incorrect, we’ll make it right. Here’s how:<\/p>\n

    \n
  1. Report it within 48 hours of delivery.<\/strong> Message us on WhatsApp at +91 97823 11444<\/a> or email hi.souetal@gmail.com<\/a><\/strong>, with your order ID and photos (or a short video) showing the issue.<\/li>\n
  2. We’ll review and confirm a resolution<\/strong> \u2014 typically a free replacement, or a refund to your original payment method if a replacement isn’t possible. COD orders are refunded via bank transfer or UPI.<\/li>\n
  3. Refunds are processed within 5\u20137 business days<\/strong> of approval.<\/li>\n<\/ol>\n

    Order Cancellations<\/h3>\n

    You can request to cancel an order before it has shipped by contacting us at the details above. Once an order has shipped, it can no longer be cancelled \u2014 the damaged\/defective process above applies instead.<\/p>\n

    Need Help?<\/h3>\n

    Email:<\/strong> hi.souetal@gmail.com<\/a>, shop@souetal.com<\/a> WhatsApp:<\/strong> +91 97823 11444<\/a> Main Office:<\/strong> Souetal, Shop No. 1, 192\/184, Sector-19, Pratap Nagar, Sanganer, Jaipur, Rajasthan \u2014 302033 | Product Manufacturing\/Shipping location: Kalwar, Jaipur, Rajasthan 303706<\/p>\n","protected":false},"excerpt":{"rendered":"

    Last updated: August 25, 2026 Because our soaps, incense, and related products are…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Souetal store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/souetal.com\/store\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Souetal store\" \/>\n<meta property=\"og:description\" content=\"Last updated: August 25, 2026 Because our soaps, incense, and related products are…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/souetal.com\/store\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Souetal store\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Souetal-Homecare-Products\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T12:53:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/souetal.com\\\/store\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/souetal.com\\\/store\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - 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