This Shipping and Delivery Policy outlines our procedures regarding the shipment and delivery of products purchased from our website.
1. Shipping Destinations:
We currently ship our products to locations within India. If your location is not included in the list, please contact us at +91 9602011891 Mail ID: hi.souetal@gmail.com or shop@souetal.com to inquire about possible shipping arrangements.
2. Order Processing Time:
Orders are typically processed within 3 business days from the date of purchase. Please note that processing time may vary based on product availability and order volume.
3. Shipping Methods:
We offer various shipping methods, including standard and expedited shipping. The available options will be presented to you during the checkout process. Shipping costs are calculated based on the selected method and destination.
Our Usual Courier Partners (Not Limited to the below list):
• India Post
• Delhivery
• BlueDart
• Amazon Shipping
• DTDC
• EKart
• Kerry Indev
• Porter
• Dunzo
4. Estimated Delivery Time:
The estimated delivery time (3-14 Days) is provided during the checkout process and is based on the selected shipping method and destination. While we make every effort to deliver within the specified timeframe, unforeseen circumstances or delays beyond our control may occur.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
6. Shipping Charges:
Shipping charges are calculated based on the weight of your order, the selected shipping method, and the destination. You can view the shipping charges during the checkout process before completing your purchase.
7. Customs and Duties:
For international orders, customs and duties may apply depending on the destination country. Any additional charges imposed by customs are the responsibility of the customer.
8. Delivery Issues:
If you encounter any issues with the delivery of your order, please contact us at hi.souetal@gmail.com as soon as possible. We will work with our shipping partners to resolve the issue promptly.
9. Shipping Restrictions:
Certain products may be subject to shipping restrictions based on local regulations. It is the customer’s responsibility to be aware of and comply with any applicable restrictions.
10. Changes to Shipping Policy:
We reserve the right to update and modify this Shipping and Delivery Policy from time to time. Any changes will be effective upon posting the revised policy on our website.
11. Contact Us:
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at hi.souetal@gmail.com
By purchasing on our website, you agree to the terms of this Shipping and Delivery Policy.